We hope you love your purchase but if you don't, we're happy to process an exchange or issue you a refund.
- For exchange, please request an exchange by email within 7 days of receiving the product and ship it to the return address below.
- Refunds are not possible due to simple change of mind, and refunds are only possible if there is a defect attributable to the manufacturer.
- Additional shipping charges apply for exchanges/refunds.
Return address: Timidtales, 1st floor, Insadong-gil 44, Jongno-gu, Seoul, Korea
Exchange request email: timidtales@naver.com
However, please note that exchanges and refunds are not possible for the following reasons.
1. If the product is lost or damaged due to the consumer's fault (except for the case where the packaging is damaged to check the contents)
2. In case the value of the product has significantly decreased due to use by the consumer
3. In case the value of the item has significantly decreased over time to such an extent that it is difficult to sell it again
4. In the event that a product that is individually produced according to the order of the consumer goes into production
